Before contacting support
Include the Playlist Toolkit version, Android version, Amazon Music version, selected app language, and the operation that stopped. Do not include your Amazon password or payment card information.
Compatibility check does not complete
Open a playlist you created or can manage, confirm that its track list, Sort control, and Add Songs control are visible, then return to the compatibility check. If Amazon Music changed its interface, the app may stop until a compatible update is available.
The assistant stopped during an operation
A stop is intentional when a required control cannot be verified, the screen changes unexpectedly, a gesture is rejected, or the operation times out. Return to the expected playlist screen and retry only after confirming the screen is stable.
Disable screen operation support
Open Android Settings, go to Accessibility, select Playlist Toolkit, and turn the service off. Uninstalling the app also removes its local data and service.
Manage or cancel the subscription
Open Google Play, choose Payments & subscriptions, then Subscriptions, and select Playlist Toolkit. Cancellation and billing timing are controlled by Google Play and the terms shown for the purchase.
Contact
Email is the shared NKIS Works support channel. When useful, copy the app's bounded diagnostics after reviewing them and paste them into the message.
Email support · [email protected]